Offering multiple added value services over a single IP pipe requires the ability to manage a complex set of application infrastructure and advanced consumer devices as a holistic set of bundled offerings. While underlying transport technologies have been simplified the multi-play service and application infrastructure overlaid is a multi technology, multi vendor complex environment. This complexity leads to longer time to market for bundled offerings and a high cost of customer care.
Managing the rapid introduction of new bundles operationally, while maintaining an excellent level of customer experience is a difficult task. Customers want to easily be able to take advantage of new features given the services they have already got. Service providers want to constantly bring new bundled offerings to market quicker and cheaper without incurring additional production or customer care costs.
The AXIOSS suite provides a service fulfillment solution that can easily manage multiple technologies while providing the service provider and customer a unified view of all service bundles. Using componentization techniques, AXIOSS breaks service elements into capability centric re-usable building blocks and manages the relationship between bundles and the underlying multi-technology/multi-vendor complexity. This approach gives the service provider numerous benefits in managing the customer and services.
Customer Centric Management
- Customers can amend their orders to take advantage of new bundles or features available
- 360o view of the customers capabilities are available to service providers and customer directly to understand how customers can technically take advantage of new offerings
Service Management
- Service providers can manage the end to end service lifecycle, from conception to delivery
- Cross vendor/technology management
- Subscriber capability management